I went in and was treated poorly. Waited for 45+ minutes beyond my appointment time. Then after being taken back Dr. West pulled up my lip to inject the anesthetic. It was more painful than the injection of the needle or any other needle for that matter. I was never talked to about the diagnosis. I asked questions, but only recieved the answers - no further explanation. My referring dentist had to call and find out what the prognosis was. I would not recommend Dr. West. He was arrogant and had poor bed-side manners!